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To setup Outlook Express to work with your Heart Internet mail account please follow these instructions.

1. Start Outlook Express and select the Tools menu. From here select ‘Accounts’
   
2. In the window that appears press the ‘Add’ button and then select ‘Mail…’
   
3. Enter your name as you would like it to appear to people who receive emails from you. Then click ‘Next’.
   
4. Enter the email address that you want to use and that you have setup with Heart Internet. Then click ‘Next’.
   
5. Now you need to enter your incoming and outgoing servers. For the incoming server you should enter mail.’yourdomain.com’ – substituting your own domain name for yourdomain.com. For the outgoing mail server you should enter mail.’yourdomain.com’ as before. Then click Next.
   
6. To finish you need to enter your username (which is your full email address) and password for your mail account. You can view your username and password in eXtend. Once entered please click Next and then Finish.
   
7. To allow you to send mail through our mail server you now need to make a small change to the properties of the account. Select ‘Properties’ from the ‘Accounts’ window.
   You need to click the tick-box that says ‘My server requires authentication’ or ‘This server requires me to log on’ and then click ‘OK’ and ‘Close’:
   
8. You can now send and receive emails!

Exchange mailboxes with Entourage 2004
Find your Exchange login details
To access your Exchange mailbox using Entourage 2004, you need the mailbox id and domain. This is different to how you setup a mailbox in Outlook 2003 but the same as if you were using ActiveSync.

Step 1: Log into your Fasthosts control panel and visit your Exchange mailbox’s Configure mailbox page.

Step 2: Click Mail access details.

Step 3: On the Mail access details page, scroll down to the Using a mobile device section. Make a note of the username ActiveSync.

Configuring Entourage 2004
Step 1: Open Entourage 2004, open the Tools menu and click Accounts.

Step 2: In the Accounts window, click the Exchange tab, then click New.

Step 3: The Account Setup Assistant will open. Click the Configure account manually button.

Step 4: Enter a name for your Exchange mailbox in the Account name text-box.

Step 5: Enter your name in the Name text-box. Most people that you email will see this name, rather than your email address.

Step 6: Enter your email address in the E-mail address text-box.

Step 7: Find the ActiveSync username you made a note of earlier and enter it in the Account ID text-box. Enter EXCHANGE in the Domain text-box and your Exchange mailbox password in the Password text-box.

Step 8: Enter http://exchange.livemail.co.uk in the Exchange server text-box.

Step 9: Tick the This DAV service requires a secure connection (SSL) check-box, then click the OK button.

Step 10: Close the Accounts window.

Step 11: Entourage will now connect to your Exchange mailbox and synchronise your email, contacts and calendar.

Related articles

* Web mail for Exchange mailboxes (Outlook Web Access).
* Exchange mailboxes with Entourage X.
* Advanced and Standard mailbox setup with Entourage 2004.
* Advanced and Standard mailbox setup in Mac Mail.

You can access Standard and Advanced mailboxes using Microsoft Outlook 2003.

You can connect to your mailbox using either the POP3 or IMAP protocols. As a rule of thumb it is better to use POP3 if only one computer accesses your mailbox, while it is better to use IMAP if you have a number of computers that will access your mailbox.

Step 1: Open Outlook 2003, click Tools in the top menu, then click E-mail Accounts.

Step 2: Select Add a new e-mail account, then click the Next button.

Step 3: Depending upon your favoured type of connection. Select POP3 or IMAP from the list of available server types, then click Next.

Step 4: Enter your name in the Your Name text-box and your email address in the E-mail Address text-box.

Step 5: Enter your full email address in the User Name text-box and your mailbox password in the Password text-box.

Step 6: In the Incoming mail server text-box, enter your mailserver – e.g. mail.yourdomain.co.uk

If this is a Standard mailbox and you connect with a provider other than Fasthosts Broadband or Dial, follow your provider’s instructions for setting up their SMTP server, then skip to step 11.

Step 7: In the Outgoing mail server (SMTP) text-box, enter smtp.fasthosts.co.uk.

If you are using a Standard mailbox with Fasthosts Broadband or Dial, skip to step 11.

Step 8: Click the More Settings button.

Step 9: Click the Outgoing Server tab.

Step 10: Select My outgoing server (SMTP) requires authentication, ensure Use same settings as my incoming mail server is selected, then click the OK button.

Step 11: Click the Test Account Settings button and correct any errors that it identifies.

Note: Outlook’s Test Account Settings procedure occasionally fails even if the account settings are correct. If it repeatedly fails and you are certain that the account settings are correct, skip to step 12, then test your setup by sending an email to yourself.

Step 12: When the test gives you the message Congratulations! All tests completed successfully, click the Next button, then click the Finish button.